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Frequently Asked Questions
For bookings overnight or two night stays and for bookings arriving within the next 30 days, we require full payment. For bookings of 3 nights of more and that are outside the 30 day period, we require a 30% deposit at time of booking and the balance due 30 days prior to arrival. We accept direct deposits, Visa and MasterCard (credit card payments attract a merchant fee of 1.5%), and AMEX payments (AMEX attracts a merchant fee of 3%). Bookings can be done via the book this property buttons.
A security bond is required for all properties and varies based on each property. Your refundable security deposit can be made via direct deposit or a credit card hold.
For one and two night stays: You are required to pay the full amount for your stay at time of booking. This is non-refundable.
For longer stays (3 or more nights): You will be required to pay a 30% non-refundable deposit at time of booking with the balance due 30 days prior to arrival. If cancelled less than 30 days prior to arrival, 100% of the total amount will be forfeited.
Each holiday rental has either a keysafe or has keyless entry. As long as your balance is paid and we have current credit card details on file (as a guarantee) you will receive an SMS with the address and access code on your arrival day (Once the property is ready for check in).
Yes. All guests that are affected by travel restrictions will be issued with a refund. We do not charge an administration fee on COVID-19 cancellations if booking accommodation prior to enforced travel restrictions.
Our cleaning regime has been changed based on expert advice on performing a Covid-19 safe level of cleaning. All touch points are sanitised with commercial products that are effective disinfecting against Covid-19. Our linen comes from a commercial laundry and is laundered to the highest standards applying industry-leading technology and hygiene techniques. All linen is completely disinfected through the wash cycle which includes high temperatures and industrial grade detergents.
Throughout Low and Shoulder season most of our houses have a minimum 3 night stay. However, some of our 1 and 2 bedroom properties will accept 1 and 2 night stays if openings between bookings will allow. Throughout school holiday and festival periods our minimum stay is 5-7 nights, please refer to individual properties for more information.
Check in is 3pm and check out is at 9am AEST for houses and check in is 2pm and check out is 10am AEST for apartments. Please note that due to Covid-19, cleaning takes our teams longer to perform to make our rentals sanitised and generally, the allotted time between check out and check in is required. If you need alternative arrangements, we will always try our best to work something out.
We can place a property on hold without financial obligation for a 24 hour period.
We accept direct deposits, Visa and MasterCard (credit card payments attract a merchant fee of 1.5%), and AMEX payments (AMEX attracts a merchant fee of 3%). Bookings can be done via the book this property buttons.
Yes, we do have some pet friendly houses and apartments. Please enquire when making a booking.
Not all our properties are air conditioned. Some are fully air conditioned whilst others may only be air conditioned in the bedrooms and have ceiling fans in other rooms. Please enquire when making a booking.
Some of our properties supply cots and high chairs, however you are required to bring your own linen. Please enquire at the time of making a booking.
Absolutely no parties, gatherings or functions of any nature are permitted in our properties. This rule is strictly adhered to and no exceptions are made. Excessive noise or any gatherings/parties will result in immediate eviction and loss of tariff and security deposit.
Some of our properties provide complimentary Wi-Fi for our guests. WI-FI is provided for checking emails and light internet browsing only, not for downloading large files. As some of our complimentary WI-FI has a download limit if you require internet for business purposes, we suggest you make alternative WI-FI arrangements. Please contact us to find out about the property you are interested in.
All our properties come with all bed linen. Regardless of how many people are in your booking, when you arrive at the property all the beds will be made (Please note that if you have booked at Cordova while linen is supplied you will need to bring your own towels).